DELIVERY & RETURNS

Delivery infomation

Your order will be shipped within 3-5 working days from the time you place your order. The delivery within the UK either by Royal Mail/Parcelforce, DX or DPD, depending on your ordered items. You should receive your goods within 7 to 14 working days.

Our standard delivery charges apply to UK mainland purchases only. Additional delivery charges apply to overseas and the UK special postcode areas such as Northern Ireland, Isle of Man, Isle of Scilly, Highlands, and Islands of Scotland. For the customers in overseas and the UK special postcode areas, please contact us to discuss delivery charges before placing an order.

Shipping

Delivery means may vary depending on the item you purchased and your location. We try our best to ship your order that are in stock as soon as possible. We reserve the right to cancel orders up until the point of delivery.

Returns

We would like you to be happy with your purchase, you may return the items you ordered if they do not meet your requirements. 

The return items must be received by us within 14 days of receipt of goods. Please send an email to info@di-classe-london-shop.co.uk to notify us of your return and provide your name, address, daytime phone number (preferably mobile phone) and email address. 

The goods must be returned complete, in perfect condition, unused and in their original packaging. A refund will not be made unless all these conditions are met. 

You are responsible for selecting a suitable means of returning the items to us and must take responsibility for their safe return to us. We advise to send them insured and use trackable delivery method.

We do not refund the original postage (to the customer) and the return postage.

Processing a return will take up to 14 days.

Returns from the EU

From January 2021, EU treats the UK as non-EU countries. The customers may have to pay local taxes or duties in the receiving country before claiming the goods. These charges will depend on the destination country. Returns from the EU may be subject to taxes and duties on the UK. These costs will also be borne by the customer when you return the item. Please note that DI CLASSE will not be responsible for any local taxes and duties payable in the EU on delivery and return.

 

Payment methods

DI CLASSE accepts payments with VISA, MasterCard